Quick answers to the most common questions. If yours is not listed, open a ticket from the support page.
After payment you get an order confirmation by email. License keys and download links are sent to the same address, usually within minutes. Check spam and promotions tabs.
Invoices are generated for completed orders where applicable. Companies can enter VAT details at checkout when the form is available; retain the PDF for your accounting.
Copy the key carefully without spaces. If activation still fails, contact support with your order number and a screenshot of the error — we will validate against the supplier record.
EU consumers generally have a right of withdrawal for distance contracts, with statutory exceptions once a digital good is unlocked. Read the withdrawal and money-back pages linked in the footer for the exact process.
Use “Forgot password” on the sign-in screen. You will receive a reset link. If the mail does not arrive, whitelist our domain or contact support from the address you registered with.